Complaints

Our Complaints Process

The mandate of the College is to protect the public by governing the profession in accordance with the Health Professions Act. In doing so, the College ensures that the public recieves safe and ethical naturopathic medical care from competent naturopathic doctors. 

When we receive a written complaint, the Complaints Director reviews it and considers if it is within our mandate to resolve. If it is within our mandate, the Complaints Director then determines the best way to proceed based on options outlined in the Health Professions Act, including Direct Resolution, Resolution with Consent, Investigation and Dismissal.

How to File a Complaint

To file a formal complaint, you must complete the following form: 

COMPLAINT REPORTING FORM

Please note that the College is unable to receive complaints over the phone, email or by fax, as original signatures are required.

Your completed form can be delivered to: 

College of Naturopathic Doctors of Alberta
Attn: Complaints Director
216-20 Sunpark Plaza SE
Calgary, AB  T2X 3T2

Learn more about the discipline hearing and appeals process here.